Ace Business Professionals LLC

Effective Date: September 1, 2024

Introduction

Welcome to www.acebusinesspros.com (“we,” ​“our,” “us”). We are committed to protecting ​your privacy and ensuring that your personal ​information is handled in a safe and responsible ​manner. This Privacy Policy outlines how we ​collect, use, and protect your information in ​compliance with 10DLC regulations.


Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone ​number, and other contact details.
  • Usage Data: Information about how you use our website, ​including your IP address, browser type, and browsing ​history.
  • Cookies and Tracking Technologies: We use cookies ​and similar technologies to enhance your experience on ​our website.

How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our services.
  • To communicate with you, including sending promotional ​messages in compliance with 10DLC regulations.
  • To improve our website and services.
  • To comply with legal obligations.

Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to your personal information.
  • Correction: You can request corrections to your personal information.
  • Deletion: You can request the deletion of your personal information.
  • Opt-Out: You can opt-out of receiving promotional messages.

Data Security

We implement appropriate security measures to protect ​your personal information from unauthorized access, ​disclosure, alteration, or destruction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We ​will notify you of any changes by posting the new Privacy ​Policy on our website.

Text Messaging Policy


Purpose

The purpose of this policy is to establish guidelines for using text messages as a means of communication within our organization. It applies to ​both internal team members and external interactions with customers.

Scope

This policy covers all text messages sent or received by employees during work hours or related to work matters.

General Guidelines

  • Text messages should be professional, concise, and respectful.
  • Avoid using text messages for sensitive or confidential information.
  • Always consider the recipient’s time zone when sending messages.
  • Use proper grammar and spelling.
  • Initiating Text Messages
  • Customers typically initiate text messages. Employees should respond promptly during business hours.
  • Employees may initiate text messages to customers only under specific circumstances (e.g., appointment reminders, urgent updates).
  • Obtain explicit permission from the customer before initiating any text conversation.
  • Internal Communication
  • Team members may use text messages for quick updates, reminders, or coordination.
  • Avoid lengthy discussions via text; use other communication channels (email, phone, in-person) for detailed conversations.
  • Respect colleagues’ boundaries and preferences regarding text communication.
  • External Communication

When texting customers:

  • Be professional and courteous.
  • Confirm appointments, deliveries, or other scheduled events.
  • Provide concise information or answers to inquiries.
  • Avoid marketing or promotional messages unless explicitly requested.
  • If a customer initiates a complaint or issue via text, escalate it to the appropriate department for resolution.
  • Follow-Up on Emails and Phone Conversations
  • Use text messages to follow up on recent emails or phone calls.
  • Summarize key points or action items discussed.
  • Confirm next steps or deadlines.
  • Meetings and Scheduling
  • Use text messages for meeting reminders, changes, or cancellations.
  • Confirm appointments, interview times, or project milestones via text.
  • Include relevant details (date, time, location) in scheduling texts.

Record Keeping

  • Maintain records of important text conversations related to work.
  • Archive text messages as needed for future reference.

Compliance and Monitoring

Employees are responsible for adhering to this policy. Managers may periodically review text message communication for compliance.

SMS Messaging Policy for Ace Business Professionals ​LLC

Data Collection and Usage

By opting in, you agree to receive recurring informational SMS, MMS, or email messages from Ace Business Professionals ​LLC.

  • Your click serves as your electronic signature, authorizing us to send messages to your mobile phone or landline.
  • Consent to receive SMS messages is not a condition of purchase or service.
  • Message and data rates may apply.
  • For additional information, text “Help” or email us at support@acebusinesspros.com.
  • Service will continue until you request cancellation.
  • Messaging frequency will vary.
  • Terms and Conditions
  • Program Description
  • Our SMS program provides accounting-related updates, tips, and important information.
  • By opting in, you agree to receive these messages.
  • Frequency
  • We strive to provide relevant content without overwhelming you.
  • Messaging frequency may vary based on business needs.
  • Message Content
  • Messages will be professional, informative, and related to accounting services.
  • We do not engage in marketing or promotional messaging.
  • User Responsibilities
  • Keep your contact information up to date.
  • Do not misuse the service or share sensitive information via SMS.
  • Opt-Out
  • You can cancel the subscription anytime by texting “STOP.”

Message Flow/Call-to-Action Policy

Introduction

This policy governs the use of the consent statement provided on our website’s contact form. It applies to both internal and external communication.

Consent Statement

The consent statement appears on our contact form at Ace Business Pros Contact Form. Users must check the box to indicate their agreement with the following ​statement: “I hereby agree that this data will be stored and processed for the purpose of establishing contact. I am aware that I can revoke my consent at any time.”

Data Handling Process

Upon submission of the contact form:

  • The user’s contact information (such as name, email, phone number) is captured.
  • We store this information securely within our customer management database.
  • The data is used solely for the purpose of establishing contact with the user.
  • We do not share this information with third parties without explicit consent.
  • Users can revoke their consent at any time by contacting us via email.
  • Internal Usage
  • Our team members may access this contact information for follow-up purposes.
  • We respect user privacy and handle the data in accordance with applicable privacy laws.
  • External Usage
  • When communicating with users externally (e.g., responding to inquiries, scheduling appointments):
  • We use the stored contact information to provide relevant and timely responses.
  • We maintain professionalism and confidentiality in all interactions.

Data Removal Requests

  • Users have the right to request removal of their data from our database.
  • To initiate data removal, users can send an email to our designated address.
  • Upon receiving such a request, we promptly delete the relevant contact information.
  • Compliance

All employees are responsible for adhering to this policy.

Regular audits ensure compliance with data protection regulations.